No, you don't need to be referred by your doctor or specialist. Your GP may recommend that you see a Podiatrist however if you have a particular concern you can contact our patient services team and they can forward your query directly to the Podiatrist.
Of course. We are recognised by all the major insurance companies. Just check your own policy for its terms and conditions.
You must prepay for each appointment, unless you have made arrangements with our Patient Services team beforehand. You will get a receipt at the end of each session which can be used for tax or health insurance companies. Please note we are now cashless, so payment must be made by a credit or debit card.
Of course, but the cost of a Home Visit will include travel time from the clinic so the cost of treatment may be higher. Please call us for more details.
General Returns
You may return your purchase for a full credit of the purchase price if the items are returned within 30 days from the date of purchase. The items must be suitable for resale and in the original packaging.
Used items are non-returnable. Items that were purchased greater than 30 days but less than 60 days are returnable but subject to a 25% restocking fee. This fee is deducted from the credit issued to your credit card. Items purchased greater than 60 days are not refundable. Purchases of Medical devices, including but not limited to, Respiratory Care Devices, Prescription Orthotics, TENS and Muscle Stimulation Devices, Exercise Equipment and Home Diagnostic Equipment may be returned for a complete refund if the product is damaged or defective. Used products that are not defective and that are prescription devices (e.g. orthotics) or products that go on the skin or touch the skin during normal use cannot be returned as they cannot be restocked for cross infection purposes.
Returns Process
If you wish to return an item, simply email customer service anytime and include the receipt number, item number, and quantity you wish to return. Within 2 days you will receive your Return Authorisation number as well as the return shipping address to ship the item. Write the Return Authorisation number on a prepaid shipping label and return the item to the location provided.
Exchanges Of Damaged Or Defective Items
Spectrum Health and The Physio Company can exchange items only if they are defective or damaged within 30 days of purchase. To exchange an item, email us (centraladmin@thephysiocompany.com) or call (01 6799685) to notify us.
Podiatry is a branch of western medicine that mostly concentrates on the foot and lower limb. Our qualified Podiatrists carry out routine Chiropody treatments as well as nail surgery and the treatment of diabetic foot conditions. In addition to this, Podiatrists are proficient in Podiatric biomechanics, including gait analysis and orthotic prescription.
Chiropody is the treatment of conditions including corns, callous, verrucae, ingrown nails etc. Our Podiatrists can also carry out these chiropody treatments.
A podiatrist is qualified to diagnose and treat foot and other walking/running injuries. Should your podiatrist feel it necessary they will liaise with your G.P or surgeon to resolve your issues.
Orthotics are customised insoles, made to control foot function and influence how the body works when walking or running. Temporary orthotics are also available in our clinics.
Bring with you shorts (above knees) and one of each of your shoes.
Initial consultations normally last 30 minutes. Follow up appointments for the same treatment will last up to 20 minutes although the clinician my advise on a longer/shorter treatment time based on your condition.
